Our Warranty.
Limited Product-Only Warranty - Terms & Conditions
MARKHAM Warranty
Limited Product Warranty
This Product-Only Warranty (“Warranty”) is provided by MARKHAM (“Manufacturer”) to customers in the Australian and New Zealand construction markets (“Customers”).
This Warranty outlines the terms and conditions under which Manufacturer agrees to replace defective products sold to Customers within the specified warranty period.
- 5 years Warranty Period
- Replacement of the defective product
TERMS & CONDITIONS
updated 7/2025
Limited Product Warranty
1. Warranty Coverage:
1.1 Manufacturer warrants that its products sold to Customers in Australia and New Zealand shall be free from defects in material under normal use and service.
1.2 The warranty period commences from the date of purchase and lasts for [Insert duration, e.g., one year] (“Warranty Period”).
1.3 This Warranty covers only the repair or replacement of defective products, as determined solely by Manufacturer.
Limited Product Warranty
2. Warranty Claims:
2.1 To make a warranty claim, Customers must provide proof of purchase, including the purchase date, payment in full, and details of the product.
2.2 Customers should notify Manufacturer of any potential warranty claims within 30 days from the discovery of the defect.
2.3 Manufacturer may require Customers to return the defective product, at Customers’ expense, for inspection and assessment.
Limited Product Warranty
3. Warranty Exclusions:
3.1 This Warranty does not cover defects or damages caused by:
- Improper installation, handling,maintenance, or use of the product not in accordance with Manufacturer’s instructions or industry best practices.
- Modification, alteration, or repair of the product by anyone other than Manufacturer or authorized personnel.
- Acts of God, natural disasters, accidents, misuse, abuse, negligence, or unauthorized access.
- Normal wear and tear, cosmetic damages, or consumable parts. e. Failure to comply with applicable laws, regulations, or standards.
How Limited Product Warranty works.
updated 7/2025
Limited Product Warranty
4. Warranty Remedies:
4.1 If a defect covered by this Warranty is identified within the Warranty Period, Manufacturer will, at its sole discretion. Replace the defective product with a new or functionally equivalent product.
4.2 The replaced product shall be covered by the remaining Warranty Period or for a period of five years.
Limited Product Warranty
5. Limitations of Liability:
5.1 To the maximum extent permitted by law, Manufacturer’s liability under this Warranty is limited solely to the replacement mentioned above.
5.2 Manufacturer shall not be liable for any indirect,incidental, special, or consequential damages arising out of the use or inability to use the product.
5.3 This Warranty does not affect any rights or remedies that Customers may have under the Australian Consumer Law (ACL) or the New Zealand Consumer Guarantees Act (CGA).
Limited Product Warranty
6. Governing Law and Jurisdiction:
6.1 This Warranty shall be governed by and construed in accordance with the laws of Australia or New Zealand as applicable.
6.2 Any disputes arising from or in connection with this Warranty shall be subject to the exclusive jurisdiction of the courts of Australia or New Zealand, as applicable..
6.3 Applicable country of jurisdiction will be based on the location of the point of dispatch
Limited Product Warranty Details.
MARKHAM offer our products by one of following options:
- PRODUCT SUPPLY 20L or 1000L with Limited Product warranty
- PROJECT SUPPLY based on total m2’s, training & Warranty Options
- TECT SYSTEMS Supply, installed with Performance Warranty
NEED MORE
PRODUCT INFO?
All the details you need – download a PDF copy of the product information sheet.
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Or need some help specifying our products? Let us know the details of your next project and we’ll get in touch.